Keep Customer
Reviews + Referrals
Post-job review requests, testimonial capture, and referral prompts that turn completed work into proof.
Outcome
Good work creates public trust and warmer future opportunities.
We turn happy customers into reviews, referrals, and proof for future sales.
White glove delivery
What FK Innovate handles
- Ask at the right moment after a positive job or appointment.
- Capture testimonials and before/after proof where useful.
- Create a simple referral loop for happy customers.
Reviews and referral workflows can be attached to the marketing layer, with guided setup available.
Same system
This is one part of the broader Customer OS.
Each line item can stand on its own, but the strongest value comes when it connects with the rest of the customer lifecycle: visibility, response, booking, payment, reviews, and repeat work.
Small business examples
Where this shows up
- Ask satisfied customers for a review after the job is complete.
- Prompt referrals when the customer experience is fresh.
- Reuse testimonials and proof in future Get Customer workflows.
Related workflows
Build the rest of the keep customer system.
Customer Management
Customer details, job notes, requests, and handoffs organized in one operating flow.
Project Updates
Status updates, reminders, and customer communication that keep work moving after a job is booked.
Photo & Document Management
Photos, files, forms, before-and-after proof, and customer documents organized where the team can find them.
Invoicing + Payments
Deposit collection, invoice reminders, payment links, and follow-up that make getting paid less awkward.
Reactivation
Seasonal reminders and win-back campaigns that bring past customers back when they are ready again.