Keep Customer
Project Updates
Status updates, reminders, and customer communication that keep work moving after a job is booked.
Outcome
Customers know what is happening, and the team knows what still needs to be communicated.
We make service delivery feel more organized without adding manual message work.
White glove delivery
What FK Innovate handles
- Define the updates customers should receive at each stage.
- Trigger reminders, status messages, and internal alerts.
- Keep customer-facing communication consistent and professional.
Project updates are white-glove or guided because each business has different stages and promises.
Same system
This is one part of the broader Customer OS.
Each line item can stand on its own, but the strongest value comes when it connects with the rest of the customer lifecycle: visibility, response, booking, payment, reviews, and repeat work.
Small business examples
Where this shows up
- Send appointment, arrival, delay, completion, and next-step updates.
- Keep customers informed during multi-step jobs or projects.
- Reduce inbound status-check calls by communicating proactively.
Related workflows
Build the rest of the keep customer system.
Customer Management
Customer details, job notes, requests, and handoffs organized in one operating flow.
Photo & Document Management
Photos, files, forms, before-and-after proof, and customer documents organized where the team can find them.
Invoicing + Payments
Deposit collection, invoice reminders, payment links, and follow-up that make getting paid less awkward.
Reviews + Referrals
Post-job review requests, testimonial capture, and referral prompts that turn completed work into proof.
Reactivation
Seasonal reminders and win-back campaigns that bring past customers back when they are ready again.